Terms & Conditions


SATISFACTION GUARANTEE   We want you to be 100% satisfied with your purchase! Products may be returned (except for custom orders) for a refund within 30 days of the date the product was shipped to you, when returned in accordance with our Return Policy set forth below.

RETURNS  Contact us at 877-426-1076 for a return authorization number. Returns will not be accepted without authorization.  Items that are drop shipped directly from other manufacturers are subject to a restocking fee of up to 25% depending on the manufacturer’s policy.

FAST SERVICE  We process an order the same day it is received and generally ship within 2-3 business days. If delivery is required by a specific date, please notify us when placing your order. Please call for information on express delivery. To ensure rapid processing of your order, be sure to fill in all necessary information.

WARRANTY  We guarantee all items according to the manufacturers warranty, typically one full year to be free from defects in workmanship or materials when installed and maintained properly. We agree to request the manufacturer to repair or replace, without charge, any item judged defective for either of these reasons and to return the item (or its replacement) freight prepaid. Written Claims under the limited warranty must be made to S Graham Enterprises Inc, 4060 Dewey Dr, New Smyrna Beach, FL 32168; and they must be sent freight prepaid. Upon receipt of your written claim, our customer service department will contact you with return instructions.

Terms:
PAYMENT. Payment terms are due upon order placement, or net 30 with credit approval. We also accept major credit cards for payment. SORRY—NO C.O.D. shipments.

PRICING & SPECIFICATION.   We will make every effort to honor listed prices. We reserve the right to change prices due to increased costs, or to correct catalog/online errors in pricing and/or specification. When you send us your order request, we will begin processing it as quickly as possible. Despite our best efforts, a small number of items in our catalog may be mispriced. If an item’s correct price is higher than our stated price, we will, at our discretion, either contact you for instruction before shipping or cancel your order and notify you of such cancellation. We will make every effort to send you only one invoice after all items on your order have shipped.  

SALES TAX.  Unless your organization is a branch of the federal government, you must provide to us for each state where you are not subject to sales tax either a resale certificate or state exempt organization certificate, as appropriate. Otherwise, state and local sales taxes will be added.  If you are a new customer, your resale certificate or state exempt organization certificate must be sent or otherwise received by us with or before your first order, to document your status as not subject to sale tax. If we do not have on file a resale certificate or state exempt organization certificate, sales taxes will be added for orders shipped to any state where we are required to charge sales tax.

Shipping Charges:
FREIGHT.  The cost of Freight will be added to your order.  Minimum freight charge is $7.50. There may be extra charges for LTL shipments for inside delivery, lift gate or residential delivery.  For shipment outside the contiguous U.S., call or email for freight costs.

INSPECT YOUR SHIPMENT. When you receive your shipment, inspect the carton before signing the delivery receipt. Open cartons immediately, check contents against the packing list and examine merchandise for damage. Keep all receipts, cartons and packing materials. Do not move any damages freight to a different location. Notify us about any freight damaged merchandise within 48 hours of receipt. Failure to follow any of the above procedures may invalidate any claim you may have against the carrier.

FREIGHT CLAIMS. The Athletic Connection is not responsible for damage or loss in transit. We will, however assist you in filing a claim if all of the correct procedures have been carried out. Call us immediately for more detailed information after inspecting your shipment.

FORCE MAJURE. Although we strive to meet obligations set forth in our promotional material, we will not be liable for any failure to perform any of such obligations by reasons of acts of God or the elements; acts, delays and failures to act by governmental authorities; riots, insurrections, terrorism, sabotage and war; interruption, suspension, curtailment or other disruption of utilities; or other matters beyond our reasonable control.

Ordering Instructions:
MAIL ORDERS. Please use your standard purchase order form when ordering by mail. Be certain to include you name, phone number, email, billing and shipping addresses, purchase order number, catalog item numbers , descriptions, quantities and unit prices as well as desired colors and sizes whenever applicable. Please sign your order before mailing it in.

PHONE ORDERS. Call toll-free at 1-877-426-1076. When ordering by phone, please provide our salesperson with the above information.

FAX ORDERS. You may fax your order to 1-407-956-3803.  Please include an email address so that your order confirmation can be sent.  If you do not receive an emailed confirmation within 24 hours, please contact us via phone to make sure that your order was received.   

CUSTOM ORDERS  Custom Orders ARE NOT RETURNABLE.

P.O. BOX NUMBERS. If your normal shipping address is a postal delivery box, please provide an alternate shipping destination in case postal shipment cannot be made.

INTERNATIONAL ORDERS. Overseas accounts must prepay orders with a sight draft in U.S. dollars. Be sure to write for actual shipping charges. We will add a charge of $20.00 for each shipment requiring custom documents or MA forms (Canadian shipments). Other charges (such as a letter of credit forwarding costs) will be added to the cost of the total order.

CANCELLATION. If you wish to cancel your order, contact us within 24 hours. Cancellations after 24 hours may necessitate restocking and/or shipping fees.

PLEASE NOTE: Your order will be bulk packed for efficiency. This allows us to provide you with the lowest pricing possible.